F.A.Q

How to book a boat ticket to Lembongan/ Gili / Lombok?

You can make it done in seven simple steps. Fill your itinerary (route, date, and preferred currency) and click Continue, select a boat (and return boat if return) which is suitable for you based on your preferred departure time, ticket price, and preferred departure harbor. Fill your detail information (name, contact, passengers). If there is a pickup/drop off associated with your boat selection you will be asked to input the pickup/drop off address. On the fifth step, check everything before making the payment. You can then make the payment using credit card (processed by Paypal) or bank transfer. The ticket will be sent to your email and you can use the ticket to check in

How long I should wait for the fast boat ticket after I make the payment?

We will manually check your reservation to make sure your trip will be good (we review your hotel location and flight time if any). If everything is good we normally send the ticket in less than a minute. Please understand we currently work on local normal working hours. If you make the reservation during off hours we may send the ticket on daytime. Our working hours is 05.00 AM – 10.00 PM. Our time zone is GMT+8.

Is there any other fee for fast boat service?

Our price covers all fees on normal trip. In case you bring spacious luggage such as surf board, some fast boat companies may charge for additional luggage fee, normally about IDR 25.000 per surf board. The pickup / drop off service in Bali are free for certain areas. If your hotel location is out of free areas the driver may ask you for the addition. We always examine your reservation and estimate all possible additional fees before issuing your ticket. We will inform you if there any chance of additional fees and ask for your confirmation before we deliver the ticket to you.

Can I change the dates of my boat trip?

Dates change is allowed if there any available seats on the new dates. Please contact us by email, through contact form , or by phone (+62 (0370) 693764 /+62 878-6530-5473).

What currency to use to make a reservation?

We provide several currency options for fast boat and hotel reservation. For fast boat service we set a fixed price in Indonesian Rupiah (IDR) and provide several currencies based on the fixed IDR price. We provide US Dollar (USD), Australian Dollar (AUD), Euro (EUR), British Pound (GBP), Singaporean Dollar (SGD), Canadian Dollar (CAD), and Swiss Francs (CHF) on fast boat booking form. If your currency is not listed and you still want to pay in your currency you can ask for the invoice. We will send the invoice to your email with payment link.

How do you calculate exchange rates?

For fast boat and related services: We use a third party to process the payment (Paypal) and we use the approach for Paypal’s conversion rate.

I cannot use my card to make payment. What should I do?

Please contact us by email or contact form on this website.

Are taxes included in the rate?

Yes. Unless otherwise specified.

What is the cancellation policy if I book through Lembonganexpress.com?

For fast boat reservation, please refer to our Cancellation Policy, read detail in term of booking.

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